Help Center
Your support hub
Explore guides, FAQs, and resources to resolve issues quickly and keep your campaigns running smoothly.
Platform basics
Initial setup
Account & profile
- How do I access my Cut0 profile?
- How can I update my Cut0 account information?
- How do I set up and control 2FA for my account?
- How can I set a new primary email for my Cut0 account?
- How do I move my account to an upgraded subscription?
- How do I permanently close my account?
- How can I configure my time zone?
- Where can I view or download my activity history?
Links & QRs
Essential functionality
- How can I generate a short link?
- Is it possible to modify a shortened link once it has been created?
- Is it possible to remove a shortened link?
- Is there a way to restore a deleted shortened link?
- How can I locate a specific link?
- Is it possible to create multiple short links for the same destination URL?
- What is the way to monitor clicks on my shortened link?
- Which types of analytics can be viewed for shortened links?
- Is it possible to assign an expiration date to a shortened link?
- What occurs if I go beyond the maximum number of shortened links?
- Is it possible to use custom domains for my shortened links?
- How can I access the full history of my shortened links?
- Are there limitations on the types of URLs I can shorten?
Extended functionality
QR-based access
Deep links
- What are Deep links?
- How are Deep links different from regular short links?
- When should I use Deep links instead of standard links?
- How do I create a Deep link with Cut0?
- Can I edit or update a Deep link after it’s created?
- Can I use Deep links for both mobile apps and web pages?
- What happens when a Deep link is opened on a device without the app installed?
- Do Deep links support custom domains?
- Can I track performance and analytics for Deep links?
- Are Deep links compatible with all mobile platforms?
Domains & collections
Custom domains
- Can I use my own domain with Cut0?
- How do I add a custom domain?
- Can I configure a custom 404 page for my domain?
- How do I create short links using my custom domain?
- What requirements must a domain meet before adding it?
- How long does it take for a custom domain to become active?
- Do I need to configure DNS settings for my domain?
- Can I use multiple custom domains?
- What happens if my custom domain expires or is removed?
- Can I assign different domains to different links or campaigns?
Link collections
- How do link collections work, and what are they used for?
- What is the process for creating a link collection?
- Is it possible to edit a link collection after it has been created?
- How can a link collection be removed?
- How is the performance of a link collection measured?
- Are there limits on the number of links in a collection?
- Is it possible to arrange my links across several separate collections?
- What occurs when a link is removed from a collection?
- Can a single link be included in multiple collections?
Analytics
Performance metrics
- What analytics data can I get for my shortened URLs?
- How to turn on link tracking and analytics?
- How to monitor click activity on my shortened link?
- How to access performance data for a particular link?
- How can I check where my link visitors are located?
- What methods can I use to track traffic to my links?
- Can I monitor the devices or browsers my visitors use?
- Can I create reports based on my link analytics?
- How often does Cut0 update its analytics?
- Is there a way to save or export my analytics reports?
- Why doesn’t my link show any analytics data?
Reports & exports
- How can I set up a report that reflects my individual link data?
- Is there an option to turn my analytics data into a downloadable report?
- Which export formats are supported for reports?
- Can analytics data be segmented by date or region?
- Can I export analytics data for specific groups of links?
- Can I send my analytics reports to my team for collaboration?
- Are there limits on the number of reports generated or exported?
Company & billing
Teams, roles & access
- Does the account allow managing more than one user or team?
- How does role management work, and why is it important?
- How does Cut0 manage user roles?
- How can I manage the users linked to my account?
- How can a new user join my account?
- What roles are available and what access does each have?
- Can I assign custom access rights to different members of my team?
- How do I manage role assignments for users within my organization?
- Can I control which team members can view or manage particular links or campaigns?
- How can I manage permissions for short-term users or external collaborators?
- When a user is removed from a team, how are their links and data managed?
Billing & subscriptions
- What subscription options does Cut0 offer?
- How do I upgrade to a Cut0 paid subscription?
- How can I pay for a Cut0 subscription?
- How are my links and data affected if my subscription expires?
- Is there a way to review my previous payments?
- Can I adjust my subscription plan whenever I choose?
- Do you provide a specific plan designed for Enterprise users?
- Am I able to upgrade or downgrade my plan, and how will this affect costs?
- What should I do if a payment doesn’t go through as expected?
- How does downgrading my subscription affect my account?
Troubleshooting & support
Can't find what you need?
Contact us at support@cut0.com –
we're here to help!